IELTS Letter Writing : Write a letter to the bus company

IELTS Letter Writing : Write a letter to the bus company


You travelled by a long distance bus recently and your suitcase was damaged.

Write a letter to the bus company. In your letter :

+Inform the bus company of when and to where you travelled

+Describe your suitcase and what happened to it

+Explain why the company should pay for a new suitcase


Dear sir/madam,

I am writing to complain about damage that has happened to my suitcase while traveling from Edmonton to Calgary last week on April 5 using bus service of your company ‘Mapple Tree Transportation'.

Usually I prefer to carry luggage bags made of fiber or other hard materials, but unfortunately this time I picked suitcase made of soft fabric. It is a make of American Tourister, blue in color. It's rectangular shaped suitcase with wheels and telescoping handles having a top handle of black color. The bottom part of suitcase was torn down while forcefully pulling it from luggage box of the bus by your staff. What' more, to my surprise, left side wheel of suitcase was also broken into the pieces due to excessive luggage pushed into small luggage box of the bus by the staff.

Miss handling of passenger's luggage is truly a mistake of your staff. Damage to my suitcase is only happened due to inadequate management and carelessness by your staff; therefore, I request quick action in this regard and ask for full payment for the damage caused to suitcase as the suitcase is useless for me. Awaiting prompt reply from you.

Thank you in advance.

Sincerely yours,