IELTS Letter Writing : write a letter to the store manager

IELTS Letter Writing : write a letter to the store manager


You recently had your computer fixed at the local computer store however you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

– describe the situation.

– explain why you are dissatisfied.

– say what you want the manager to do.

Dear Sir

I’m writing to complain about the service that I received on 20 September from your shop. I’m really unsatisfied by your service and I hope that you take a prompt action on this matter. I always bring my computer to your shop for fixing and I’m one of your loyal customers.

Last month I found that my computer stopped working and after a few minutes it restarted. In fact I didn’t pay attention to this issue until the problem kept reappearing over and over again. So, I took my computer to your store and your customer care officer promised me to fix the issue as soon as possible. After one week, I took it back home, but to my surprise, the problem came to existence while I paid $100 to your shop and waited for one week to appear my computer without any technical problems.

This is a frustrating and daunting experience that I have had with your service and I would ask you to refund me as you have done nothing for my computer.

I look forward to hearing from you very soon.

Yours sincerely

Milad Rahimi